Quality Improvement Process – Eastern Middle School - DEMO

Planning for Quality

Questions to be answered:

1. What is to be done?
2. For whom is it to be done?
3. What is wanted, needed, or expected?
4. Is it measurable, realistic, or achievable?

Results to be achieved:

1. Come to an agreement—by both customer and supplier—on customer requirements.
2. Increase the likelihood that things will be done right the first time.
3. Eliminate activities for which there is no clearly identified customer or need.
4. Reduce likelihood of doing too much, or too little, based on assumptions of what the customer wants or needs.
5. Ensure the right of the supplier to question the customer about requirements.
6. Increase confidence that those identified as customer and supplier are the appropriate ones to address the task.

Monitoring for Quality

Questions to be answered:

1. Are changes required in the process?
2. Where are there additional opportunities for quality improvement?

Results to be achieved:

1. Ensure a clearer understanding of current level of performance.
2. Improve ability to isolate problem causes.
3. Establish quality improvement as a moving target.